Returns and Exchanges
We have a hassle-free 30-day return and exchange policy.
If you request an RMA (return merchandise authorization) within 30 days of purchase, a return shipping label will be emailed to you. We do not mail physical labels.
Returns within the U.S. will receive a USPS label for small orders or a UPS label for large orders. Please complete this form to automatically start that process.
RMAs are approved for issues pertaining to manufacturing defects, dissatisfaction and misshipments.
Returned merchandise needs to be in original packaging and condition. Make sure to include all materials, manuals, instructions, etc. A 15% restocking fee will be applied to products missing materials or no longer in original condition.
Please allow 7 business days to see a refund on your credit card statement.
We do not refund shipping.
COD (collect on delivery) and Freight Collect packages will not be accepted.
We have a 30-day exchange policy. We will only exchange items if the value of the item(s) you are returning exactly matches the value of the item(s) you want to exchange them for.
Returns Outside of the USA
Returns from Canada and Australia will need to complete this form (select “Returns and Exchanges” from the inquiry drop-down), and we will email you the following business day with a USPS label for small orders or a UPS label for large orders.
All other international returns, please fill out this form (select “Returns and Exchanges” from the inquiry drop-down). We will contact you within two business days and issue a UPS label if needed.
Custom Orders, Large Orders, and Non-Returnable Items
Please order small quantities of LEDs and LED products to test for suitability in your application before ordering large quantities.
A 15% restocking fee may apply to orders containing quantities of 100 or more pieces, orders with missing materials or merchandise not in original packaging and condition.
Through-hole LEDs and surface-mount LED chips cannot be returned if the package has been opened.
LED bulbs, fixtures, and other LED products or accessories can be returned if opened.
Customized or special-order products are not eligible for returns. This includes custom-length light strips and custom-printed panels.